Privacy Policy
Privacy Policy
Effective Date: December 18, 2024
At Serenica, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or communicate with us.
Information We Collect
We may collect the following types of information:
- Personal Information
- Name, email address, phone number, and mailing address.
- Payment information for service agreements or fees.
- Account details if you register on our website.
- Property Information
- Details about your property for hosting purposes, including photos, location, and amenities.
- Technical Information
- IP address, browser type, and operating system.
- Usage data, including pages visited and time spent on our site.
- Communications
- Emails, messages, and feedback you provide during interactions with Serenica.
How We Use Your Information
We use your data to:
- Provide and manage hosting and property management services.
- Optimize your property’s listing for platforms like Airbnb.
- Communicate with you regarding inquiries, bookings, or support.
- Improve our website, services, and customer experience.
- Comply with legal obligations or resolve disputes.
Sharing Your Information
We may share your information with trusted third parties to deliver our services, including:
- Property listing platforms (e.g., Airbnb).
- Payment processors and financial institutions.
- Cleaning, maintenance, and other service providers.
- Legal authorities, if required by law or to protect our rights.
We do not sell or rent your personal information to third parties.
Cookies and Tracking Technologies
Serenica uses cookies to enhance your experience on our website. These cookies:
- Save your preferences for easier navigation.
- Analyze website traffic and user behavior to improve functionality.
You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. If you request deletion of your data, we will remove it unless it is required for administrative or legal reasons.
Your Data Rights
You have the right to:
- Access and receive a copy of your personal data.
- Request corrections or updates to your information.
- Request deletion of your personal data.
- Restrict the processing of your data under certain circumstances.
To exercise these rights, contact us at support@serenicastay.com.
Data Security
We implement industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is entirely secure, so we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or embedded content (e.g., videos or articles). Serenica is not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
Children’s Privacy
Serenica’s services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
📍 Address: Jacinto, Davao City, Davao del Sur 8000, Philippines
📧 Email: support@serenicastay.com
🌐 Website: www.serenicastay.com