Yes, you can upgrade or downgrade your package anytime by contacting us.

No, Serenica does not require a lock-in period. Our services are flexible, and you can discontinue anytime.

Our management fee is a percentage of your monthly gross rental income. Contact us for exact rates and details.

For the Basic Hosting Package, we require a security deposit and for the Premium Hosting Package, we require a refundable security deposit and petty cash fund to cover emergencies and minor repairs. These details will be discussed during onboarding.

All payments go directly to your linked bank account from platforms like Airbnb or in our Website. Serenica will invoice you for our fees at the end of each month.

Simply contact us via email or phone to discuss your property. We’ll guide you through the onboarding process, including signing the service agreement and submitting the necessary documents.

For Premium Hosting, we may require condo documents, property access details, and authorization forms. Basic Hosting requires less documentation.

Onboarding typically takes 3-7 days, depending on the completeness of your documentation and property readiness.

We handle guest communication and problem resolution for both hosting packages. For Premium Hosting, we also provide onsite emergency support.

We handle guest communication and problem resolution for both hosting packages. For Premium Hosting, we also provide onsite emergency support.

We pre-screen all guests and require security deposits for every booking to protect your property.

For Premium Hosting, Serenica restocks welcome amenities. Basic Hosting owners manage their own supplies.

You can terminate your service anytime by providing notice. Any refundable deposits will be returned after settling outstanding fees.

Our Referral Program allows individuals to earn rewards by referring property owners to Serenica’s hosting services. When a referred property owner successfully signs up and their listing goes live, you receive a referral fee.

To refer a property owner, simply send their details to referral@serenicastay.com or introduce them to Serenica directly. Our team will handle the rest of the onboarding process.

You will be notified via email when your referral successfully signs up and their property listing goes live. Regular updates regarding your earnings will also be provided.

Referral fees are processed and paid within 7 days after the referred property owner’s listing goes live.

Yes! There’s no limit to how many property owners you can refer. You’ll earn a referral fee for each successful referral.

You can refer any property owner who may benefit from Serenica’s hosting services. The program is open to individuals, real estate agents, property managers, and businesses working with property owners.

Website and Email

Our official website is www.serenicastay.com.

You can reach us via email based on your specific needs:

• General Inquiries and Support:
  Serenica Support Team – support@serenicastay.com
• Referral Program Questions:
  Serenica Referral Program – referral@serenicastay.com
• Bookings and Reservations:
  Serenica Bookings – bookings@serenicastay.com
• Billing and Payments:
  Serenica Billing – billing@serenicastay.com
• Partnerships and Collaborations:
  Serenica Partnerships – partner@serenicastay.com
• Recruitment and Careers:
  Serenica Recruitment Team – recruitment@serenicastay.com
• Property Information Requests:
  Serenica Information Team – info@serenicastay.com
• General Contact and Rentals:
  Serenica Rentals – contact@serenicastay.com
• Administrative Support:
  Serenica Admin Team – admin@serenicastay.com
• General Inquiries:
  Serenica Inquiries – inquiries@serenicastay.com

Please Note:
For system-generated emails, you may receive messages from NO REPLY – noreply@serenicastay.com. This address is not monitored. For assistance, reach out to the relevant team above.

If you encounter technical problems, please email us at support@serenicastay.com with a description of the issue, and we’ll assist you as soon as possible.